Refund policy
Returns, Exchanges & Refund Policy
Denim Culture — Returns, Exchanges & Refunds
We want you to feel confident in your Denim Culture purchase. If something isn't right, please contact us and we'll help you through the return process.
Change-of-Mind and Size Returns
Subject to applicable law and the conditions below, eligible items may be returned within 7 days after you receive your order.
To qualify for a change-of-mind or size return, the item should be:
- Unworn and unused
- Unwashed
- In its original condition
- Returned with its original tags attached
- Free from perfume, make-up, marks, alterations or other signs of wear
Please contact Info@denimculture.co.za before returning an item so that we can provide return instructions.
Nothing in this policy limits any rights you may have under applicable South African consumer law.
Return Courier Cost
For eligible change-of-mind or size returns, a R90 return courier charge may apply.
This amount may be updated from time to time to reflect courier charges. Any applicable return cost will be communicated before the return is arranged.
Under the ECTA cooling-off provisions, where applicable, a consumer may cancel an eligible electronic transaction within seven days after receiving the goods, with the consumer bearing only the direct cost of returning the goods. South African Government
Incorrect, Damaged or Defective Items
If we have sent you the wrong item, or your product arrives damaged or defective, please contact us as soon as reasonably possible at Info@denimculture.co.za, preferably including your order number and photographs showing the problem.
Where the goods are defective and qualify for remedies under the Consumer Protection Act, applicable statutory rights remain available. The CPA provides, among other things, that qualifying defective goods may be returned within six months of delivery without penalty and at the supplier's risk and expense, with repair, replacement or refund remedies as provided by the Act. South African Government
The R90 change-of-mind return charge will not be applied where Denim Culture is responsible for supplying an incorrect item or where applicable law requires the return to be at our expense.
Refunds
Once a returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using the appropriate available refund method. The time taken for funds to appear in your account may depend on your bank or payment provider.
This policy does not exclude or restrict any statutory rights available to consumers under South African law.